I help technology companies build knowledge bases, write clear help content, and get their support ecosystems ready for AI — so users can help themselves and teams can focus on what matters.
From standing up a help center from scratch to optimizing an existing one for AI — I bring structure, clarity, and strategy to your support content.
Taxonomy design, category structures, audience segmentation, and content frameworks that scale from dozens of articles to thousands — without becoming a maze.
Clear, scannable, user-tested help articles that reduce support tickets. I turn complex product and policy concepts into frictionless self-service experiences.
Prepare your help content for AI agents like Intercom Fin and Zendesk AI. I audit, restructure, and optimize articles so AI can surface accurate answers — not hallucinate them.
A comprehensive review of your existing help center — identifying gaps, outdated content, structural issues, and opportunities — with a clear action plan to fix it all.
Every engagement follows a clear, structured process — and you'll have full visibility the entire time.
I learn your product, users, and goals. We define the scope, audience segments, and content strategy together.
You get a dedicated project workspace where you can track content status, review drafts, and leave feedback in real time — no chasing updates over email.
I draft, structure, and optimize content in cycles. You review inline, flag changes, and approve — all in one place.
Publish-ready content, structured for your CMS and optimized for AI agents. I stay on through launch to handle gaps and iterations.
These examples demonstrate how I approach common content strategy challenges — from structuring help centers at scale to preparing content for AI-powered support.
Building and managing a content taxonomy, audience segmentation framework, and planning system for a help center serving millions of users across multiple audience types.
View Example →Creating a complete set of help articles for a product launch — from planning and cross-functional collaboration through writing, review, and AI-ready structuring.
View Example →Assessing an outdated help center and restructuring it for modern AI-powered support — with a before/after comparison, AI readiness scorecard, and restructured framework.
View Example →I'm a Senior Content Strategist with 7+ years leading large-scale help ecosystems, product launch documentation, and cross-functional content operations for global technology platforms.
I've supported products serving 10M+ users, built scalable self-service systems from the ground up, shaped support strategy with data, and turned complex product and policy concepts into frictionless user experiences.
I work best under tight timelines and across teams — partnering with Product, Legal, Engineering, and Support to ship content that actually helps people.
Have a help center that needs work? Launching a product and need documentation? Thinking about AI readiness? I'd love to hear about your project.